We specialize in investigating, assessing, and documenting potential losses arising from an insurance claim on behalf of our clients.

Our specialist team of claims professionals will negotiate with your insurer to secure a full, fair and expedited settlement on your behalf.

Preparing and managing complex insurance claims involves multiple steps.  The task can prove both frustrating and time consuming.  We represent the interests of our clients and work to minimize further business disruption following a claim by handling the entire claims investigation and settlement process on the clients’ behalf.

Our team are skilled in accumulating loss related data and experienced in assessing and measuring losses materializing from a wide range of potential claims, including fires, floods, national disasters, theft and fraud.

We have worked extensively throughout Africa handling claims in countries like Kenya, Mozambique, Tanzania, Botswana, Namibia, South Africa, Zambia and others.

Our experience includes:

• Fires, and related causes
• Floods / Storms
• Loss of profits
• National disasters
• Civil engineering and construction risks
• Machinery breakdowns
• Theft, misappropriation, and employee fraud
• Computer fraud
  

Our specialist team will guide you through the preliminary claims process requirements by:

• Advising you on the collection of appropriate claims related information,
• Guiding you through the process of claiming advance payments from your insurer,
• Compiling, substantiating and submitting the claim to your insurer on your behalf,
• Assisting you in your negotiations with the insurer and the appointed loss adjuster,
• Ensuring you disclose the required policy information.

While we attempt to accelerate the settlement process, we are also aware that large and complex losses may take several months to finalise and as such, we operate on a “no cure – no pay” basis.